General conditions


These General Conditions regulate the acquisition of the products offered on the website, owned by Energía Luz y Leds.

The acquisition of any of the products entails the full and unreserved acceptance of each and every one of the General Conditions indicated, without prejudice to the acceptance of the Particular Conditions that may be applicable when acquiring certain products.

These General Conditions may be modified without prior notification, therefore, it is advisable to read its content carefully before proceeding to purchase any of the products offered.


Energia Luz y Leds, in compliance with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, informs you that:

- Its corporate name is: Energia Luz y Leds.

- Its trade name is: Energy Light and Leds

- His CIF is: 43302606T

- Its registered office is at: C/ Plácido Domingo, Edificio Parque Sur 1, Local 27-28, San Bartolome de Tirajana, 35100 Las Palmas de Gran Canaria. (SPAIN).


To communicate with us, we put at your disposal different means

contact information detailed below:

- Customer Service: 928 76 02 53.

- Through our Customer Service Contact Form on the page or by email

- All notifications and communications between users and Energia Luz y Leds will be considered effective, for all purposes, when they are made through any of the means detailed above.


The products offered, together with their main characteristics and their price appear on the screen. Energia Luz y Leds reserves the right to decide, at any time, the products and/or services offered to Customers. In this way, Energia Luz y Leds may, at any time, add new products and/or services to those currently offered. Likewise, Energia Luz y Leds reserves the right to withdraw or stop offering, at any time, and without prior notice, any of the products offered.

At Energia Luz y Leds we strive to ensure that the information displayed on our website in relation to all our products is correct and reliable. Despite this, the information shown on the packaging regarding materials and/or components may sometimes contain additional or different information to that available on our website. In addition, the visual perception of the user regarding sizes, colors, textures, etc., of our products, may be affected by factors such as ambient light, the calibration of your screen, the viewing angle or the device of each user. For these reasons, the user must consider, in addition to the information available on the web, all the additional information available on the label, technical data sheets, warnings and instructions that accompany the product. Additionally, it has a customer service service where you can consult any information you need in this regard. The user must take into account that returns made for reasons unrelated to the operation of the product will be borne by the customer.

All this without prejudice to the fact that the acquisition of any of the products can only be done through the subscription or registration of the USER, granting by Energia Luz y Leds to the interested party a User name and a password, which will personally identify and enable them to to have access to the products. Once inside, and to access the contracting of the different products, the User must follow all the instructions indicated in the purchase process, which will mean reading and accepting all the general and particular conditions established. in


The offers presented by Energia Luz and Leds are valid within the limit of available stocks. Energia Luz y Leds reserves the right to modify the assortment of its products based on the difficulties imposed by its suppliers.



Energia Luz y Leds intends to guarantee the availability of all the products that are advertised through However, in the event that any requested product is not available or if it is out of stock, the customer will be informed within 24 hours of placing the order. In case of not having the product in stock at the time of placing the order, the user will have the possibility of RESERVING said product, so that it is provided as soon as possible.

If the product is not available, and the consumer has been informed of this, Energia Luz y Leds may supply a product with similar characteristics without a price increase, in which case, the consumer may accept or reject it, exercising their right of withdrawal and resolution of the contract.

In the event of unavailability of all or part of the order, and the rejection of replacement products by the customer, the previously paid refund will be made within 14 calendar days. If Energia Luz y Leds is unreasonably delayed in returning the amounts paid, the consumer may claim double the amount owed, all without prejudice to the right to be compensated for damages suffered in excess of said amount.


To make any purchase at, the customer must be of legal age. In addition, it will be necessary for the client to register at through a data collection form in which Energia Luz y Leds is provided with the necessary information for contracting; data that in any case will be true, exact and complete about your identity and that the client must expressly consent to by accepting the privacy policy of Energia Luz y Leds.

It is also recommended that the client print and/or save a copy on a durable medium of the conditions of sale when placing their order, as well as the receipt receipt sent by Energia Luz y Leds by email.


Together with your order, you will receive the corresponding invoice. The customer can also find the invoice in the ORDER HISTORY section of their user account.


The order will be delivered to the address designated by the client at the time of contracting according to the chosen modality.

The scope of delivery includes the following areas: Canary Islands and Spain.


Orders will be delivered to the customer through courier or parcel companies.

The order will be considered delivered when the carrier has delivered the package to the customer, and the customer signs the delivery receipt document. It is up to the customer to verify the status of the merchandise upon receipt and indicate all anomalies on the delivery receipt.

Due to mobility restrictions in some areas, our carriers report that possible delays may be experienced when making deliveries.


The prices of the products that are collected in will be expressed in Euros unless otherwise stated and will be guaranteed during their validity period and regardless of the destination of the order.


The final prices of all products (and, where appropriate, the final prices per unit of measure, when required) along with their characteristics, offers, discounts, etc., are reflected in each of the items that appear on the catalog of

- The products have the IGIC included.

- The IGIC rate is 7%, except for those companies that are registered in the Intercommunity Operations Registry.

- Shipping costs: Shipping costs will be borne by the customer.

- Return costs: Returns are associated with return and management costs. Check the general return conditions of our after-sales service to find out the rates applied to returns.

- Other additional expenses: In the cases that the payment of the products is made through Paypal, the client will assume the commission that this platform determines as management expenses.

Product prices may change at any time. In this case, the price to be applied will be the one in force on the date of placing the order. In any case, the final cost will be communicated to the client in the electronic purchase process before he formalizes his acceptance.